30 Day Money Back Guarantee
We want you to be very happy with your order. That’s why we offer a 100% money back guarantee (minus s/h) on every order that you place with us. Our 30-day guarantee starts from the date you receive your order. We cannot accept mugs that obviously have wear & tear.
Please email us the reason for the return to help us in our efforts to provide the best possible service. Please note that we can’t issue a refund prior to you getting an authorization from us. We’ll even accept this reason, “My dad said he already has 100 mugs and he doesn’t need another one!” All returns must be in its original packaging.
It’s as simple as that! We will refund you the amount (minus s/h) via the same payment method that you originally made to us within 5 business days from the moment we’ve received your returned item.
Please return the merchandise to the following address once you’ve received the authorization from us.
53 Avenue C
Burlington, VT 05408
Shipping Time and Delivery
Orders are processed and ship out from our Vermont warehouse within 1-2 days and are delivered within 5-10 days by USPS/UPS/Fedex. You should receive an order confirmation email right after ordering if an email address is provided when ordering. You will receive another receipt email once your card has been charged and a final tracking email once your order has shipped and we have a tracking number for you.
Shipping is based on the total weight of the order + a base cost. Shipping can be calculated by clicking the buy buttons for each product. You are presented with Economy, UPS/Fedex 2nd Day and 3rd day shipping rates, which you can choose from later.
Please note: We currently only ship within the United States. Rates given are for continental United States only.
How to Pay?
CODs: We’re sorry, we do not accept CODs.
Checks/Money orders: We do accept checks/money orders. You can enter your order online by selecting the payment by check option. After you may send us payment by check or money order to:
53 Avenue C
Burlington, Vermont 05408
We will be able to ship the order once the payment has been received, and has cleared the bank, estimated 7-14 business days.
Credit cards: We accept Visa, MasterCard, Discover, and American Express. You may use any of these forms of payment once you enter your order and are asked for payment.
Paypal: Yes, we do now accept payment by Paypal from verified accounts with PayPal confirmed shipping addresses. You may select payment by check when asked for payment when checking out and afterwards you may send payment to [email protected]yan.com, and please also note your order & daytime phone number in the payment. Either select the option when checking out or send payments to: [email protected].
Over the phone: You may call in your order to us. However, it is better to enter your order online first so that way there is less chance of us getting the order information incorrect. You may order online and select the “call for credit card payment” option. After you have submitted the order you may simply call us at 802-735-2149 and provide us the credit card number if you don’t wish to give it online. Or, we will call you for payment within 24-48 hours if you don’t call us first.
Yes, we can provide you wholesale prices on bulk orders of mugs or even drop ship mugs if you desire.
Custom mug designs are available, minimum order 144 mugs, 4-8 week processing time.